Support
Help with Clinch, and how to reach a person.
Get in touch
Email privacy@trainclinch.com. Tell us what you were doing and what happened — if a session is involved, the date and the discipline are enough for us to find it.
Common questions
A session is missing
Check the Record tab first. A session you finished but have not posted waits in Review and is not in your history yet — nothing is shared until you post it. Sessions recorded while you were offline are kept on your device and sent when you reconnect.
My wearable is not importing anything
Open Profile → Wearables and check the connection is still active. Providers drop access when the app is removed on their side; Clinch will say so and offer to reconnect. Imported workouts always land in Review for you to confirm — Clinch never posts a session for you.
Who can see my heart rate?
The people who can see the session it belongs to — the same audience as the session, never wider. Hide it on any session, or turn it off for everything new in Wearables. It is never used in analytics. See the privacy policy.
Reporting someone, or blocking them
Open their profile, or press and hold a comment, and choose Report or Block. Blocking is immediate and mutual: neither of you appears to the other.
Deleting your account
Profile → Settings → Delete account. Your profile disappears straight away and your data is erased afterwards. It cannot be undone — if you only want a break, making your account private may be what you want instead.